Chatbot technology and AI are powerful, scalable tools that can help a company connect with customers when and where they want.
With chatbots, staff availability, accuracy, and redundant communication tasks are easily handled in an conversational way.
Chatbots fill a gap
Improve customer experience with your organization in these areas:
How Can a Chatbot Improve Your Business?
Save Staff Resources
No staff needed to monitor and respond to questions.
Ensure Accurate Answers
All answers are pre-approved so they are accurate.
Convenient for customers or job candidates any time of day or night.
Schedule candidate interviews and follow-up calls, or appointments for patients, saloons, coaches, to name a few.
Direct Visitors to Resources
Help employees, customers or candidates locate appropriate forms and applications.
Interested candidates or customers are served efficiently which allows increase in quantity and quality.
Fast for Better Customer Experience
Customers and candidates receive quick answers to questions, instantaneously.
Give customers easy access to order details and shipping status.
With chatbots, complaints and questions are documented which can help marketing and product design.
Streamline the Process
24/7 Staff Assistant
The Carbon County Child Care Development Program (CCCDP) needed a convenient, real time way to interact with parents and teachers. A Facebook Messenger chat feature made this a reality. Not only does it save time, the Messenger chat feature makes it easy for staff and parents to stay in touch from home, in the office or on the go, using a channel they already rely on and trust.
Trends in Chat
of companies feel that chatbots allow them to provide a more personalized service experience for customers.
of all enterprise will use chatbots.
of companies using chatbots are focused on B2B.